This describes the essential skills and knowledge and their level required for this unit

Required Skills

communicate orally and in writing

evaluate information and disseminate it to customers

liaise with various levelstypes of the customers and gain their support for policing activities

negotiate effectively

presentmodel a professional ethical approach to all levels of customers

provide instructionsmake presentations

Required Knowledge

application of and adherence to security classification procedures

customer needs analysis and feedback gathering strategies

duty of care responsibilities

jurisdictional laws

negotiation practices and techniques

organisational policies and procedures such as relevant legislation operational corporate and strategic plans operational performance standards operational policies and procedures organisational personnel and occupational health and safety practices and guidelines organisational quality standards organisations approach to environmental management and sustainability

policies and procedures in particular legislation pertaining to freedom of information and privacy issues procedures

range of available support services and agencies

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to

respond to customer needs

provide a quality service

communicate with different types of customers

provide accurate information to customers

Consistency in performance

Competency should be demonstrated over time and from a range of actualsimulated workplace activities

Context of and specific resources for assessment

Context of assessment

Competency should be assessed over time in a range of actual or simulated workplace environments

Specific resources for assessment

There are no specific resource requirements for this unit

Method of assessment

In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision andor mentoring which is typically recorded in a competency workbook

Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment

Assessment may occur in an operational environment or in an industryapproved simulated work environment Forms of assessment that are typically used include

direct observation

interviewing the candidate

journals and workplace documentation

third party reports from supervisors

written or oral questions

Customers may be internal or external, national or international and may include:

Customer needs may include:

Duty of care may include:

Feedback from customers can be:

Special support services may include: